Stop Being Stuck!!!!
August 30, 2010
5 Easy Steps to Plan for Growth With Cost Effective Marketing
I meet small business owners all the time who think a formal marketing plan is an expendable luxury, yet they’re challenged with meeting their business objectives: getting more customers and increasing sales. The fact is most successful businesses have a written marketing plan – and follow it. Without one, money gets wasted on “ad-hoc marketing”: a print ad here, a radio spot there, a direct mail campaign, networking events, never knowing if any of it is really working – or whether it could be working better.
With money tight these days and all of us trying to achieve more with less- planning is more important than ever. Here are 5 EASY steps you can take to make your marketing more productive, efficient, and cost effective! 
1. Identify your target market -Who is your best customer? Take a long hard look at the attributes of your best customers; these are the types of people who are best suited for your business. Once you know who they are and what they look like you can find out where they go for information about your product or service and communicate with them there instead of wasting money putting your message in front of the wrong people and places.
2. How are you different? What makes your business unique from everyone else out there doing what you do? (Hint: it’s neither “great service” nor “fair prices” – who doesn’t offer those?). This is essential to effective marketing. Until you can communicate exactly why prospective customers should work with you, you are playing a guessing game with your marketing dollars. Everyone buys for different reasons- learn why your BEST customers buy from you and you’ll be able to tell future best customers why they should buy from you!
3. Once you narrow down your target market you can begin developing a marketing plan to educate your target audience (reducing the need to SELL!). There are a ton of tools available to communicate with prospects. Find out what works for your business and audience. Use Email, blogs, micro sites (or PURLS), customer segmentation, variable data and social media (Twitter, Facebook, etc) and create a strategy to engage your target market in a conversation with you – on their terms. It’s easier than you think!
4. Create a marketing calendar that will guide you throughout the year and set you on a path to achieve your business and marketing goals. This also helps you organize and prioritize; systematizing your marketing so you can easily fit it into your already busy schedule.
5. Measure your success. It’s imperative to track and measure your results so you can stop throwing money down the toilet on stuff that isn’t working!
I guarantee that if you do a bit of work to figure these things out you will spend less time and money on your marketing and get better results!
Wellcome Smart Marketer Club Member
August 24, 2010
Take Control of Your Yelp Presence!!!
Facts about Yelp for Small Business
Whether you know it or not, your small business may already have a presence on Yelp. The question is – are you in control of it? Yelp is a social networking site that all
ows consumers to learn about – and rate – their favorite (and not-so-favorite) places to eat, shop, play, and spend their hard-earned dollars.
Ignoring social sites like Yelp isn’t going to make them go away or prevent negative reviews. Remember the golden rule of Social Media Marketing? SOCIAL MEDIA IS AT LEAST 51% LISTENING. And if you haven’t set up your listening station to be notified when people are talking about you (using Google Alerts, for example) on the web, you are missing a huge opportunity – and you could be responsible for sabotaging your own business.
Some Yelp Basics:
- You don’t have to claim your page or set up an account for people to be able to post reviews- That’s right- anyone can add your business and review it. You may already be there and not even know it. This could be extremely damaging to your business.
- Claim/unlock your business page- go to yelp.com to claim your business page and unlock all the tools that are available to business owners. Like tracking number of visitors, demographic info of reviewers so you can learn more about your target market and how they found you, you can post hours, specials, photos, or anything else you want your potential customers to know about your business – and of course the ability to respond to reviews.
- Respond to negative reviews – either publicly or privately – what a great way to turn a negative into a positive! We all make mistakes and most consumers will forgive a mistake if it’s handled appropriately.
How to handle a negative review:
Respond privately: If someone leaves a bad review you now have the option of communicating with them privately to work it out. I recommend doing so – immediately. Do what you can to resolve the issue- this is an awesome opportunity to create goodwill, save a customer, and perhaps generate awesome word-of-mouth marketing.
Once the customer is happy ask them, “Have we satisfactorily resolved your complaint?” “Would you recommend us to a friend?” If the answer is yes, ask them if they would either revise or amend their Yelp review to let people know how your resolved the issue. If the customer doesn’t do it- you can then go to a public response – see below.
Respond publicly: You can also respond publicly and I’ve seen this done extremely well. You can tactfully state your case. Did you try unsuccessfully to resolve the issue? Tell people! Did you go out of your way to try to make it right? Tell people! Did you respond to the customer privately and rectify the situation? Talk about it! Also keep in mind – there will always be complainers- and the Yelp community can spot one a mile away (anyone can access all of a person’s reviews and if they’re chronic complainers their opinion will most likely be ignored by potential customers).
7 Reasons Why Your Marketing Plan Doesn’t Work
August 16, 2010
This article is a reprint from John Jantsch’s column at AMEX OPEN Forum from Sep 03, 2009. It’s Duct Tape Marketing straight from the the founder himself and I thought it was worth passing a long to my readers- it makes some excellent points and is full of great information.
Every business should operate with a set of plans – a plan for the business, a plan for cash, a plan for growth, and certainly a plan for marketing. Opening a business with n
o plan is kind of like driving somewhere you’ve probably never been without a map or GPS device.
A marketing plan is commonly accepted as standard fare, but still,few businesses operate from any semblance of one. In my experience it’s not because they don’t think they need one, it’s because they’ve either never gotten around to creating one, or worse, they’ve created a marketing plan only to check it off the list and shove it in the bottom of drawer somewhere.
I’ve worked with many small businesses, created many marketing plans, and I can tell you that a big part of the problem is the current plan mindset. Marketing plans are essential mind and stress freeing tools, and you can and should lean very heavily on yours – if you can avoid these marketing planning pitfalls.
1) It’s not about the plan
People think plan and immediately envision the document. (I’ve seen people spend more time making the cover of a marketing plan look pretty than they take to make something meaningful inside.)
It’s a lot like Lance Armstrong’s book title – It’s not about the bike. The plan is a vehicle, but it’s the planning steps, stages, meetings, questions, and inputs (training for Lance) that createmarketing plans that work.
In fact, I’ll go a step further and state that a marketing plan, like a marketing system, is just a start, it’s a systematic marketing planning approach that makes a marketing plan a living tool that can power and guide your business.
To have an effective marketing plan you must have an effective marketing planning process and that, as you’ll discover in the next set of steps, never ends
2) Deal with today’s reality
Almost every business, start-up to mature, wakes up one day and decides to create a marketing plan. What usually occurs is that they create a plan from scratch – as though nothing has occurred in the history of the business to date.
It’s as though the plan architect attempts to simply add on rooms and floors and markets and products without regard for retaining walls, foundations, – maybe even budgets. Anyone who has remodeled (an appropriate analogy I think) knows what a disaster this approach can create.
It’s okay to have a plan that’s a stretch, maybe even taking you in totally new directions, but you’ve got to deal with where you are now and plan transitions that make sense for your culture, customer, and message or you’re destined to fail.
3) Look for the right questions
Everybody wants the magic answers (I’ve written a marketing planning software tool and the #1 request is for sample plans.) The problem with someone else’s answers is they are almost undoubtedly wrong. Throw on top of it that, even if they are right today, they will be wrong tomorrow.
The systematic planning approach suggests that instead of the right answers you should be focused on finding the right questions. Answers, like a system, are rigid. Questions, or a process of using key questions to produce answers, are an approach that will yield the right answers no matter the current circumstances.
Southwest Airlines simply wanted be known as the low-cost airline – period. There’s a well worn story about how Southwest Airlines founder,Herb Kelleher, used to ask his executives when they posed some innovation whether it contributed to Southwest being the low cost carrier or not. If they could answer yes it got looked at, if no, it was scratched from consideration.
4) Simplify meaning
A marketing plan isn’t sufficient unless it starts tilting towards the 50-60 page mark, right? Actually it’s far tougher, but far more useful generally, to create one that stays in the 4-5 page range. That way you might actually do it and potential readers might actually view it.
The quicker a prospect can make an important and meaningful distinction of how your message is different, the easier everyone’s job will be. The only way to do that is to work very, very hard at creating simple, metaphor-like, messages that make it very easy for people to understand instantly what you’re about.
Tear everything in your business to shreds and find ways to tell a very simple marketing story about your products, services, people and processes. Make it so simple that anyone can tell it.
5) Monitor friction
Marketing planning and implementation is mostly about doing the things that slowly build momentum, it’s not about hitting it big next week. When you dig in and look closely at every marketing action, measure specific results of each campaign, landing page, or direct mailing, you can begin to spot the places that are causing friction and thereby slowing momentum.
If you don’t hold every initiative accountable you can’t make your plan work – it’s also a great way to waste a lot of money. Failure to monitor, analyze, and measure marketing actions is the single greatest factor holding businesses back.
If you don’t know what’s working there’s a pretty good bet you don’t know what’s not working either.
6) Take out the trash
You don’t have to do something just because it’s in the plan. I’ve seen so many businesses so tied to the plan document that they commit time and resources to things that are clearly counterproductive once released into the real market. But, hey, it’s in the plan.
Of course this goes hand in hand with point #5, you’ve got to know what is and is not productive, but once you do, you’ve also got to take the steps to cut your losses.
This one’s a bit tricky because some things don’t work as planned right away. I’ve seen an advertising program bombing until the organization started to receive some favorable press, then all of a sudden, the advertising took hold.
7) Guess again
People don’t want to admit it, certainly consultants don’t, but a marketing plan is a set of guesses, hopefully based on some knowledge, but no matter what, you need to commit to correcting the course.
I suggest that you meet at least every six weeks to renew your questions, assumptions, results, goals and objectives with an eye on using your flexibility to make real time adjustments based on real time results.
The main point is that you commit to a schedule so that your plan never has a chance to decay. There will be things that work better than expected and those that don’t, but having a group, or even all staff, check-in on the marketing twice a quarter you can keep it alive and driving while you make the adjustments to take advantage of new found opportunities.
Marketing planning can be a pretty fun team sport.
John Jantsch is a veteran marketing coach, award winning blogger and author of Duct Tape Marketing: The World’s Most Practical Small Business Marketing Guide.
He is the creator of the Duct Tape Marketing small business marketing system. You can find more information by visiting http://www.ducttapemarketing.com
You may reprint this article in its entirety if you attribute the article to John Jantsch and include the information about the author above.
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- Carolyn Higgins, President of Fortune Marketing Company specializes in helping small to medium sized businesses get the customers they need to sell more, increase profits and achieve all of their business and personal goals. We do this by implementing and managing marketing systems based on data and strategy - there is no guess work. For more information visit us at: FortuneMarketingCompany.com. We'd be glad to help!
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